Andsome Amsterdam Terms and Conditions

Introduction

Andsome is a trade name of By Jelle B.V., a private limited company with its registered office at Tweede Kostverlorenkade 135 H, 1053 SE Amsterdam, registered with the Chamber of Commerce under number 89775058 and VAT number NL865104050B01 (hereinafter referred to as "Andsome" or "we").

These General Terms and Conditions apply whenever you use our services, schedule an appointment, and/or place an order, whether or not via our Website. By using our services or purchasing our products, you confirm that you are at least 18 years old. You also declare that you have the legal capacity to grant Andsome the rights mentioned in these General Terms and Conditions and to comply with them fully. Our services are explicitly not intended for persons younger than 18. These General Terms and Conditions contain important information for you as a customer. Please read them carefully.

Article 1 - Definitions

In these General Terms and Conditions, the following terms are defined as:
Andsome: Andsome Amsterdam, located at Tweede Kostverlorenkade 135 H, 1053 SE Amsterdam, registered with the Chamber of Commerce under number 89775058.
Website: Andsome's website, accessible via https://andsome.nl/.
Client: The natural or legal person who uses Andsome's salon services or purchases products, whether or not via the webshop.
Agreement: Any appointment between Andsome and the client concerning the provision of services or the sale/purchase of products.
General Terms and Conditions: These General Terms and Conditions.

Article 2 - Applicability

These General Terms and Conditions apply to all appointments, treatments, and product sales of Andsome, physically in the salon and via the webshop.
The client accepts these General Terms and Conditions by making an appointment or ordering a product.

Article 3 - Appointments in the Salon

Clients can make appointments by phone or via Andsome's Website.
Clients may choose to create an account when making an appointment. Clients are responsible for maintaining the confidentiality of their account information and password, and for limiting access to it. Clients are fully responsible for all activities that take place under their account, regardless of whether these activities are authorized. Andsome reserve the right to terminate accounts or restrict access to (parts of) the services without prior notice.
Clients must cancel or reschedule appointments at least 16 hours in advance. Failure to do so will result in a charge of 75% of the total cost of the booked treatment.
For color treatments, clients must cancel or reschedule appointments at least 16 hours in advance. Failure to do so will result in a charge of 50% of the total cost of the booked color treatment.
A 50% deposit is required for color treatments at the time of booking.
Andsome has the right to refuse or cancel an appointment in case of force majeure or if the client does not comply with the payment terms and/or these General Terms and Conditions.
All prices for treatments are listed on Andsome's Website. Prices depend on the stylist's experience and are categorized as: junior stylist, advanced stylist, top stylist, and creative director. Prices include VAT and other government-imposed levies.
Treatment prices are subject to change without prior notice.

Article 4 - Products via the Webshop

All prices for our products are listed in the webshop. Prices include VAT and other government-imposed levies unless otherwise stated.
Separate shipping costs apply.
While the Website content is compiled with the utmost care, Andsome cannot guarantee that all information is accurate and complete at all times. All prices and other information on the Website are therefore subject to obvious programming and typing errors and prices that are not (timely) updated.
Clients receive an order confirmation email. The agreement is concluded upon receipt of this confirmation.
Products are delivered within \[delivery time, e.g., 3-5 business days]. Andsome is not liable for delays by the delivery service.
Clients must inspect delivered products and report any defects in writing within a reasonable time.
Andsome bears the risk of damage and/or loss of products until delivery to the client or a designated representative known to Andsome.
Andsome reserve the right to deliver a similar product of comparable quality if the ordered product is no longer available.

Article 5 - Return of Products

If the client is a natural person not acting in the course of their profession or business, they have the right to withdraw from the purchase within 14 days of receipt without giving reasons.
Clients must notify Andsome in writing of their withdrawal.
The product must be returned unused and in its original packaging. Return shipping costs are the responsibility of the client.
The purchase price will be refunded within 14 days of receipt of the returned product.

Article 6 - Payment

For salon treatments, payment must be made according to the booking procedure or immediately after the appointment.
For product purchases, payment must be made according to the ordering procedure.
The Website offers various payment methods, including Andsome's secure portal, debit card, credit card, and gift vouchers.
In case of late payment, Andsome reserves the right to charge collection costs and other reasonable expenses.

Article 7 - Liability

Andsome strive to ensure that salon treatments meet professional standards, using appropriate resources and materials.
Andsome assume that clients are in good physical condition for the treatment. Clients must disclose any conditions that may affect the treatment outcome or cause undesirable side effects, including medication use, allergies, radiation treatment, use of DIY products, or hair experiments.
Andsome is not liable for damages resulting from failure to provide (timely) information as referred to in Article 7, paragraph 2, or from incorrect information provided by the client or misuse of products.
Andsome are only liable for direct damages resulting from intent or gross negligence.
Andsome accept no liability if, against the stylist's advice, the client insists on specific procedures.
Complaints about treatment must be submitted in writing within 48 hours of the appointment via info@andsome.nl.

Article 8 - Privacy

Andsome respects client privacy and processes personal data following the General Data Protection Regulation (GDPR).
Personal data are only used for fulfilling the agreement and will not be shared with third parties without the client's consent. Andsome refer to its privacy policy.

Article 9 - Disputes

Dutch law applies to all agreements.
Disputes will be submitted to the competent court in Andsome's place of business.

Article 10 - Other Provisions

Andsome reserve the right to amend these General Terms and Conditions. Amendments will be published on the Website.
In case of conflict between these terms and specific agreements, the specific agreements prevail.