Article 1 – Identity

1.1 Andsome is a sole proprietor whose registered office is at Tweede Kostverlorenkade 135, 1053 SE Amsterdam registered at the Amsterdam Chamber of Commerce (KvK) under 89775058 and the registered VAT number is NL865104050B01

Article 2 – Applicability

2.1 These Terms and Conditions apply to every offer made by Andsome and to every established distance agreement and order between Andsome and the consumer.
2.2 If one or more provisions in these terms and conditions are at any time wholly or partially void or annulled, the agreement and these conditions shall remain in force and the provision in question shall be replaced by mutual agreement without delay by a provision that approximates the purpose of the original as closely as possible.

Article 3 – The offer

3.1 If an offer has a limited period of validity or is made subject to conditions, this shall be expressly stated in the offer.
3.2 The offer is without obligation. Andsome is entitled to change and adapt the offer. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. Obvious mistakes or errors in the offer do not bind Andsome.
3.3 All images, specifications and data in the offer are indicative and cannot lead to compensation or termination of the agreement.
3.4 Images of products are a true representation of the products offered. Andsome cannot guarantee that the displayed colors exactly match the real colors of the products.
3.5 Each offer contains such information that it is clear to the consumer what the rights and obligations are, which are attached to the acceptance of the offer.

Article 4 – The agreement

4.1 The agreement shall be established at the moment the consumer accepts the offer and fulfills the accompanying conditions.
4.2 Andsome shall send the consumer the following information with the product or service, in writing or in such a way that the consumer can save it in an accessible manner on a durable data carrier:
a) the visiting address of Andsome where the consumer can address complaints;
b) the conditions under which and the way in which the consumer can exercise the right of withdrawal, or a clear notification regarding the exclusion of the right of withdrawal;
c) the information on guarantees and existing after-sales service;
d) the information included in article 3 section 3 of these terms and conditions, unless Andsome has already provided the consumer with this information before the execution of the agreement.
4.3 Every agreement is entered into under the suspensive condition of sufficient availability of the relevant products.

Article 5 – Right of withdrawal

On delivery of products:
5.1 Articles 6:230o, 6:230p, 6:230r and 6:230s of the Dutch Civil Code are applicable when a distance agreement has been established between Andsome and the consumer.
5.2 The consumers’ submission of the withdrawal form is governed by Andsome’s Shipping and Returns Policy, which forms part of these terms and conditions.

Article 6 – Cancellation of services and nonappearance

6.1 The consumer can cancel or reschedule an appointment up to 12 hours in advance. If the consumer does this within 12 hours of an appointment, Andsome will charge 50% of the scheduled appointment fee. This also applies to nonappearance. This is because Andsome does not have time to reschedule the reserved time anymore and will suffer loss as a result thereof.

Article 7 – The price

7.1 During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.
7.2 The prices mentioned in the offer of products or services include VAT.
7.3 All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors. In case of printing and typesetting errors, Andsome is not obliged to deliver the product according to the incorrect price.

Article 8 – Conformity and warranty

8.1 Andsome guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the legal provisions and/or government regulations that existed on the date the agreement was concluded.
8.2 A guarantee provided by Andsome, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against Andsome under the agreement.
8.3 The warranty period of Andsome corresponds to the manufacturer's warranty period. However, Andsome is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.
8.4 The guarantee does not apply if:
a) The consumer has repaired and/or modified the delivered products himself or had them repaired and/or modified by third parties;
b) The delivered products are exposed to abnormal conditions or otherwise carelessly treated or contrary to the instructions of Andsome and/or on the packaging have been treated;
c) The inadequacy is entirely or partially the result of regulations that the government has set or will set regarding the nature or quality of the materials used.

Article 9 – Delivery and shipment

9.1 The place of delivery is the address that the consumer has made known to Andsome.
9.2 Subject to what is stated in Article 9 section 3, Andsome will execute accepted orders expeditiously but at the latest within 30 days, unless the consumer has agreed to a longer delivery period. If the delivery is delayed, or if an order is not or only partially carried out, the consumer receives notice of this no later than 30 days after he has placed the order. The consumer in that case has the right to terminate the agreement without cost. The consumer is not entitled to compensation.
9.3 All delivery terms are indicative. The consumer cannot derive any rights from any terms mentioned. Exceeding a term does not entitle the consumer to compensation.
9.4 In case of termination in accordance with Article 9 section 2, Andsome will refund the amount paid by the consumer as soon as possible, but at the latest within 14 days after termination.
9.5 If delivery of an ordered product proves impossible, Andsome will make an effort to provide a replacement item. At the latest upon delivery, it will be reported in a clear and comprehensible manner that a replacement article is being delivered. The costs of any return shipment shall be borne by Andsome.
9.6 The risk of damage and/or loss of products rests with Andsome until the time of delivery to the consumer or a previously designated third party and made known to Andsome , unless otherwise expressly agreed. The consumer will however carry the risk of loss of products if the delivery address or payment information has been wrongly communicated to Andsome.

Article 10 – Payment

10.1 Unless otherwise agreed, the amount owed by the consumer should be paid within 10 working days after the start of the withdrawal period referred to in article 5 section 1. In case of an agreement to provide a service, this period starts after the consumer has received the confirmation of the agreement.
10.2 The consumer has the duty to immediately report inaccuracies in payment data provided or mentioned to Andsome.
10.3 In case of non-payment by the consumer, Andsome is entitled, subject to legal restrictions, to charge the reasonable costs made known in advance to the consumer.

Article 12 – Privacy

12.1 The consumers submission of personal information through the website is governed by Andsome’s Privacy Policy, which forms part of these terms and conditions.

Article 13 – Complaints

13.1 Complaints about the performance of the agreement must be submitted to Andsome within 14 days fully and clearly described, after the consumer has discovered the defects.
13.2 Complaints submitted to Andsome shall be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, Andsome shall reply within the period of 14 days with a notice of receipt and an indication of when the consumer can expect a more detailed reply.
13.3 A complaint does not suspend the obligations of Andsome.
13.4 If a complaint is found to be justified by Andsome, Andsome will, at his discretion, either replace or repair the delivered product free of charge.
13.5 Andsome prefers to help the consumer themselves, so that a proper solution can be looked into. If the complaint cannot be resolved by mutual agreement, a dispute arises that is susceptible to the dispute settlement procedure. In any case, the consumer should give Andsome 4 weeks to resolve the complaint by mutual consultation.

Article 14 – Dispute

14.1 Agreements between Andsome and the consumer to which these terms and conditions relate are exclusively governed by Dutch law. In the event of any dispute, the court having jurisdiction in the district in which Amsterdam falls, shall, to the exclusion of others, have jurisdiction.

Article 15 – Additional or deviative provisions

15.1 These are the terms and conditions of Andsome. If Andsome changes these terms and conditions in the future, these are to be found on the Andsome website.
15.2 Additional or different provisions of these terms and conditions may not be detrimental to the consumer and shall be recorded in writing or in such a way the consumer can store them in an accessible manner on a durable data carrier.

Article 16 – Contact Information

16.1 Any questions about these terms and conditions should be sent to Andsome at info@andsome.nl.